Services

Comprehensive support for your maritime positioning needs, from research and development to customer support and equipment maintenance.

Contents:

Service Offerings

Partnership Opportunities

Access Code Request

Comprehensive Service Offerings

We provide full support and rentals to keep your maritime positioning systems performing at their best.

Software Development

We're here to support you throughout the lifecycle of your sensor system. Our global network of certified service partners ensures parts and expertise are always close by.

Support Hours: 08:00 – 20:00 UTC

customerservice@guidancemarine.com

To return a product, please request an RMA from our support team.

Service Access Code:

We're here to support you throughout the lifecycle of your sensor system. Our global network of certified service partners ensures parts and expertise are always close by.

Request Service Access Code

Training Courses

Build confidence and competence with Guidance Marine's operator and engineer training. Courses include a balance of hands-on learning, theory, and real-world insights, helping teams become self-sufficient and ready for any scenario.

Available courses:

Operator Course: Best practice setup, system familiarisation, and operational troubleshooting
Engineer Course: Installation, commissioning, fault finding, and service interface configuration

Courses cover: Artemis, CyScan Mk4, and the RadaScan product family. Global training dates available.

Book a Course Now

Equipment Rental

We offer flexible short- and medium-term rental options for:

CyScan
RadaScan
Mini RadaScan
Tape targets, prisms, and responders

Why rent from Guidance Marine?

Factory-tested units with up-to-date hardware and software
Immediate availability from local hubs
Free commissioning support (conditions apply)
Global support network

Inquire About Rentals

Upgrade Program

Upgrade legacy or competitor sensors with minimal downtime. Our plug-and-play hardware integrates seamlessly with existing vessel infrastructure—saving time, cost, and complexity. Guidance Marine sensors are compatible with all major DP systems.

Key Benefits

Minimal vessel downtime
Seamless integration with existing systems
Improved performance and reliability
Extended support and warranty coverage

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Installation

We're here to support you throughout the lifecycle of your sensor system. Our global network of certified service partners ensures parts and expertise are always close by.

Global Coverage

Certified Engineers

Full Documentation

System Testing

Request Installation Services

Responder Maintenance

Ensure peak performance from your RadaScan or Mini RadaScan sensors by maintaining your Primary Cell Pack (PCP) responders. These have a 12-month life span and must be replaced regularly in ATEX-safe environments by authorised partners. Rechargeable responders require no maintenance.

PCP responders must be replaced every 12 months to ensure optimal performance and compliance with safety standards.

Inquire Responder Maintenance

Partnership

We actively seek collaborations that combine research and commercial goals. If you share our drive for innovation in navigation and positioning, let's talk.

Contact

Service Access Code Request

In order to receive a Service Access Code, please fill in the information.

A corresponding Service Access Code will be supplied to you. This code is non-transferable and will operate only with the current Console system for a maximum period of 12 hours.

Alternatively, if you're having issues with the below criteria, please contact a member of our Customer Services team who will be able to provide further assistance.

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Ready to Elevate Your Vessel Positioning?

Whether you're navigating offshore installations, managing crew transfers, or advancing autonomous capabilities, our technology is built to deliver confidence at sea.

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